T-Mobile Retail Portfolio

WELL Portfolio, WELL Health-Safety Rating, Retail

July 1, 2021 – T-Mobile US, Inc. is the first wireless provider to earn the WELL Health-Safety Seal. It achieved the rating for the measures it has undertaken at more than 3,200 retail stores, 22 customer experience centers and its Bellevue and Kansas City headquarters — locations that cover a total of nearly 16 million square feet! Starting now, customers and employees can look for the WELL Health-Safety seal at the entrance of most T-Mobile locations. 

Jennifer Berthelot-Jelovic and the ASAP team helped T-Mobile earn the rating and associated seal after validating the company’s policies for keeping spaces sanitized and air-filtrated, communicating health and safety efforts, helping employees and customers prepare for possible emergencies and providing essential wellness services such as additional sick leave and vaccines. The Un-carrier also received an innovation credit for being the first wireless provider to make the 988-emergency lifeline immediately available to customers across the country for critical mental health support services. 

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SIZE: 7,982,523 SF  in 3,394 stores

SUSTAINABILITY: WELL Portfolio

MARKET SECTOR: Retail

LOCATION: USA

T-Mobile is leading the pack as the first wireless provider to earn the WELL Health-Safety rating by rapidly implementing innovative cleaning and sanitization policies, emergency preparedness programs and health resources such as access to mental health and vaccine services, and their efforts are paving the way toward a healthy, resilient recovery for all.

IWBI president and CEO Rachel Hodgdon

Since the very early days of the pandemic, T-Mobile has been focused on doing everything we can to ensure our customers and employees feel healthy and supported when they step into any of our spaces, and this WELL Health-Safety rating reflects our immense dedication to those efforts.

Darcey Estes, Vice President of Corporate Real Estate and Facilities at T-Mobile